The Sales app licence now includes use rights to create cases.Previously, the Customer Engagement Plan would be recommended for these usage needs as neither the Customer Service or Sales app licences alone would give sufficient entitlement to handle these processes.
Plan licenses are no longer available and Dynamics licensing rules have recently changed. Other examples have been cited for customer service users who need to create leads, or sales users who also require the capability to log service cases. For example, if a user needs to create cases and manage work orders a Plan licence will be recommended as this provides entitlement to the Customer Service and Field Service apps. The Customer Engagement Plan was designed for usage requirements that span multiple Dynamics 365 apps. *** OCTOBER 2019 UPDATE *** Dynamics 365 Plan Licences Withdrawn Find out more and arrange your free review now. While this is just an estimate based on prior usage, it provides a good starting point to evaluate current licencing. We'll review each Dynamics 365 instance and present a report that details what licence type each user should have based on their actual usage of the product. Through our free license check, Preact will help you identify the best Dynamics 365 Customer Engagement licences for each user. As a result, some users could potentially be migrated to a lower priced licence without losing the core functionality they rely on.Īssigning the wrong licence to use adds unnecessary monthly costs so in this post we’ve shared 6 ideas to help you optimize your Dynamics 365 licensing and minimize ongoing costs: #1 Free Licence Check Microsoft has also made important changes to its cloud licensing model in recent years. Since your business originally implemented Dynamics 365, some usage requirements may have changed, perhaps to the extent that existing licenses are no longer the most cost effective.
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